Frequently Asked Questions

Currently, gpfi has following device options to choose from-

• gpfi Unlimited - coverage up to 1500 sqft, costs only TK 2700 after discount.
• gpfi Unlimited Pro - coverage up to 2500 sqft, costs only TK 6000 after discount.
• gpfi Unlimited Basic - coverage up to 1200 sqft, costs only TK 2000 after discount.
• gpfi Unlimited Built-in battery - coverage up to 1500 sqft, costs only TK 3000 after discount.

With any deivce, gpfi SIM, installation, and delivery are completely FREE!

• It will take maximum 48 to 72 hours to complete the installation process.
• As soon as installation process (payment, biometric, CPE installation) is complete, you can start enjoying the Wi-Fi service.

Once a customer takes a monthly gpfi subscription for 30 days, he/she can follow these simple steps to activate OTT membership included with the plan:

1. Install ‘Huawei Ai Life’ app from Huawei's official website smarthome.hicloud.com/d/index.html (both Android and iOS) or App Store (iOS) in your mobile.
2. Install preferred OTT app on your preferred device like Mobile/Tab/TV if not already installed.
3. Login using your gpfi number in your preferred OTT.
4. You will get an OTP SMS from OTT partner (Hoichoi, Chorki, T Sports, SonyLIV, Bioscope, iScreen or Lionsgate) in “Huawei Ai Life” app while connected in gpfi network.
5. Verify your OTP in your OTT app and enjoy your free pass.
6. OTT subscription will be valid until the gpfi plan expires.

You can check your location in “Availability” section.

Login to your gpfi web profile with your order ID and you can start or stop auto renewal by adjusting the toggle button as your convenience.

In case of any such inconvenience, feel free to get in touch with our dedicated hotline 01766669999.

To upgrade or downgrade your existing gpfi plan, please follow these simple steps:

1. Log into your gpfi profile at gpfi.grameenphone.com.
2. Go to “Change Plan” option.
3. Choose your preferred monthly subscription and click the Save button.
4. The new monthly subscription will be activated from next cycle.

• Any other router/CPE within the coverage of gpfi CPE can be a barrier of Wi-Fi signal. It is highly recommended not to switch on any other router/CPE near gpfi CPE.
• The coverage range of a Wi-Fi router depends on surrounding obstacles, their material composition, and the height at which the router is placed.