Frequently Asked Questions

To get a 5G GPFI connection, go to the "Check Coverage" section for your location. Select your District (Dhaka), then type “5G” in the Select Area section to see all available 5G areas. Pick an area with the (5G) mark, then follow the next steps to complete your order.

If no area shows the (5G) mark, it means 5G is not available there yet. For now, you can order a 4G device instead.

gpfi 5G is currently available in the below locations of Dhaka:

• Banani
• Baridhara
• Baridhara DOHS
• Baridhara J Block
• Bashundhara R/A
• Dhaka University
• Gulshan
• Niketan
• Pink City Model Town

gpfi 5G Monthly Wi-Fi plan comes with free Real IP (IPv6) which will be assigned within 72 hours after successful installation.

Happy Hour is an exclusive benefit for GPFI customers on the 40 Mbps - 30 Days monthly plan, offering enhanced Wi-Fi speed of up to 60 Mbps from 12:00 AM to 12:00 PM daily. No additional steps required – the benefit is applied automatically.

gpfi is a Fixed Wireless Broadband service for your home and office use. Now you can enjoy unlimited and reliable Wi-Fi starting from BDT 1000 without the hassle of wire cuts, interruptions or buffering. gpfi ensures that you stay connected across multiple devices, including SMART TVs, smartphones, CCTV, and any Wi-Fi-enabled gadgets up to 10-32 devices simultaneously. Plus, based on your subscription package, you will get free popular OTT pass like Bioscope, Chorki, Hoichoi, iScreen, Lionsgate, SonyLIV and T Sports.

Currently, gpfi has following device options to choose from-

• gpfi Unlimited - coverage up to 1500 sqft, costs only TK 2700 after discount.
• gpfi Unlimited Pro - coverage up to 2500 sqft, costs only TK 6000 after discount.
• gpfi Unlimited Basic - coverage up to 1200 sqft, costs only TK 2000 after discount.
• gpfi Unlimited Built-in battery - coverage up to 1500 sqft, costs only TK 3000 after discount.

With any deivce, gpfi SIM, installation, and delivery are completely FREE!

• It will take maximum 48 to 72 hours to complete the installation process.
• As soon as installation process (payment, biometric, CPE installation) is complete, you can start enjoying the Wi-Fi service.

Customer must activate a gpfi subscription plan to enjoy free bioscope plus access.

Steps:

1. Install Bioscope+ app on device (Mobile/Tab/TV) if not already installed.
2. Install ‘Huawei Ai Life’ app from Huawei’s official website smarthome.hicloud.com/d/index.html (both Android and iOS) or App Store (iOS) for gpfi unlimited, gpfi unlimited pro devices.
3. For gpfi Unlimited (built-in battery backup) device, go to http://192.168.0.1/
4. For gpfi Unlimited Basic devices, go to http://192.168.8.1/
5. Log in using gpfi number in the Bioscope plus app for first time.
6. Receive OTP SMS from Bioscope+ in respective device mgt app/web while connected to gpfi network.
7. Verify OTP in Bioscope+ and enjoy free selective pass based on your gpfi plan.

Bioscope+ remains valid until respective gpfi plan expires.

Yes, gpfi service is available all over Bangladesh now. You can check your location in “Availability” section.

Login to your gpfi web profile with your order ID and you can start or stop auto renewal by adjusting the toggle button as your convenience.

In case of any such inconvenience, feel free to get in touch with our dedicated hotline 01766669999.

To upgrade or downgrade your existing gpfi plan, please follow these simple steps:

1. Log into your gpfi profile at gpfi.grameenphone.com.
2. Go to “Change Plan” option.
3. Choose your preferred monthly subscription and click the Save button.
4. The new monthly subscription will be activated from next cycle.

• Any other router/CPE within the coverage of gpfi CPE can be a barrier of Wi-Fi signal. It is highly recommended not to switch on any other router/CPE near gpfi CPE.
• The coverage range of a Wi-Fi router depends on surrounding obstacles, their material composition, and the height at which the router is placed.